Hotel Policy

100% SMOKE-FREE 
Lisbon Rentals has been 100% Smoke-Free since 2007.  For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. 

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.   Marijuana is prohibited at all times. 

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required.  Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival.
 
CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at Lisbon Rentals.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.
 
PRE-AUTHORIZATION AT CHECK-IN:
We have required pre-authorized of credit cards/debit cards at check-in since 2007.  A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax.  All credit/debit cards are pre-authorized at check-in.  Pre-authorization is not a charge to your account, it is a hold on those funds.  Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within 3-5 days.  It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations.  We are unable to remove pre-authorizations directly through our hotel.
 
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature.  The names of all guests occupying the room must be registered.
 
CHECK-OUT TIME:  Room rental period expires at 11:00 a.m.  Additional day charge, plus tax may apply for late checkout.
 
CHECK-OUT PROCEDURE:
Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact us prior to the day of your departure and we will do our best to accommodate your request.

 
SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate.   However, the availability of these items cannot be guaranteed in advance. 
 

PAYMENT:  All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, and Discover Card. For Standard Reservations the Hotel will charge your Credit Card 3 days prior to your arrival, if not told otherwise. For non-refundable Reservations, the Hotel will charge as soon as the reservation has been issued.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  Cash (EUR) payment is not welcomed.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash.

 
DEPOSITS AND GUARANTEES:
There is no deposit required to make an individual room reservation.  However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.
 
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted.  In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your Government ID, and the front and back of your signed credit card.  You will be responsible for any and all damages and loss.  We reserve the right to refuse reservation at any time for any reason.
 
GIFT CERTIFICATES & PREPAID BOOKINGS:
Please contact the hotel directly to purchase or redeem gift certificates.  Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and faxed to the hotel.  This form is available by calling the hotel directly.
 
RIGHT TO REFUSE SERVICE:   Soccs, Lisbon Rentals Unipessoal, is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Portuguese laws.  Lisbon Rentals has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the City of Lisbon and the owners for the operation and management of the hotel. Lisbon Rentals will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Lisbon Rentals for the operation and management of our hotel.

QUIET HOURS:  10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact our staff immediately. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  No congregating or running in halls.

VISITORS:    No visitors after 11:00 p.m. Visitors must notify Staff upon their arrival.  Visitors must be accompanied by the registered guest at all times.  As a registered guest, you are responsible for your visitor at all times.

CANCELLATION: 
Lisbon Rentals is not responsible for weather conditions, personal emergencies, or schedule changes.  Reservations must be cancelled  (72 hours) hotel time, prior to your arrival date, in order to avoid a  full room cancellation fee.  If reservations are cancelled less than 72 hours before the arrival date, your credit card may be charged the full room charge plus taxes.  If you cancel any reservation, you must obtain and save the cancellation number for your records. 

NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will be fully charged of your Reservation plus taxes and the balance of the reservation will be cancelled.

GROUP RESERVATIONS: 

Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date.  Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled. We do not accept any Type of Parties.

CHILDREN:  Well behaved children of all ages are welcomed.   Children aged 6 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times.  For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. 

ADDITIONAL BEDDING:
A limited number of rollaway beds are available upon request.  Availability is on a first-come, first-served basis.  The charge is 20.00 euros each, plus tax per night.  Maximum capacity of rollaway is one (1) per room.  For safety, pillows are not provided for cribs.

ROOM KEYS:

Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please leave room keys inside the room at Check-out. 

HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided every 3 days between the hours of 9 a.m.-3 p.m.  Housekeeping may start as early as 8 a.m. during hunting season.  This is a 100 % NON-SMOKING hotel, including medical marijuana.  Rooms are rented to guests in appropriate condition without any prohibited odor.

LINEN CHANGING:
Your comfort is very important to us.  For guests staying multiples nights, bed linen is changed on a rotation schedule.  Used towels are exchanged for fresh towels every 3 days.  If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left.  Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed.  Please contact our staff if you have any additional questions or concerns.

LOST & FOUND POLICY:
Lisbon Rentals assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item. 
FOUND ITEMS:
Lisbon Rentals is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Records of Lost & Found items are retained for five years.  Reasonable effort will be made to notify the guest that an item has found.  Perishable items, underwear, and miscellaneous toiletries are discarded.   

RETURN:
We would be happy to return your lost item(s) to you by Postal Service.  Sorry, no UPS or FED EX deliveries.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  Lisbon Rentals is not responsible for any item lost or misdirected during shipment by the  Postal Service.

UNCLAIMED ITEMS/NO CONTACT:  Lost & Found items are held for fourteen (14) days while we attempt to contact the guest.  If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Lisbon Rentals 

ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas such as the lobby, halls, etc.

NO IN-ROOM PARTY:

Lisbon Rentals enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund.   Registered guest(s) is responsible for all persons visiting.  Non-Registered visitors are only permitted until 10:00 P.M.  If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.  You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee of 250 Euros.

ENFORCEMENT:
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Lisbon Rentals for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $250.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

TERMS & CONDITIONS:
Lisbon Rentals makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  Lisbon Rentals does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

LINKS:
The links provided on the Lisbon Rentals website are for the convenience of site visitors and are provided in good faith.  Lisbon Rentals does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

ILLNESS AND EPIDEMICS:
Lisbon Rentals reserves the right to refuse accommodations to a guest arriving with a contagious disease.  In cases where sickness occurs during the stay, please notify the staff.  In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.  During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities.  We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION:
The cleanliness of our rooms is extremely important to our guests.  If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation. 

DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  Lisbon Rentals reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Lisbon Rentals as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Lisbon Rentals reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.  Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.  Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Lisbon Rentals reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from the staff upon request.